privacy policy
By using the Café Krieghoff website, you consent to the use of your personal information in accordance with this Privacy Policy.
This page discloses Café Krieghoff’s privacy practices, including the types of information we collect, how we use it, and how we store and protect it.
Introduction
Café Krieghoff understands the importance of customer privacy and wants you to be aware of how we collect, use, and protect your personal information. This Privacy Policy describes our practices regarding the information we collect through our website, booking engine, social media pages, newsletter system, other software applications we offer, and any other offline activities, such as when you provide your information to our call center, by phone, or in person at our front desk.
Collection of personal information
When you interact with us, we collect information about that interaction, such as when and why you interacted with us. For example, when you browse our website or other online platforms, we collect information such as your IP address, device type and browsing activities.
We also collect personal information when you make a reservation at our hotel or purchase a gift card.
If you book a stay at our hotel, we collect the personal information you provide to:
- Complete the transaction.
- Contact you if necessary.
- Verify your identity for legal and security purposes.
The personal information we collect for these purposes includes your name, e-mail address, home address, telephone number, date of birth, credit card number, expiry date and CVV code.
If you make a request for special needs – for example, a room for a person with reduced mobility, a baby’s cot, etc. – we collect this information to respond to your request.
We collect personal information that we reasonably need to perform our functions.
We do not recommend transmitting payment information via e-mail or social media. To protect your personal information, please only send it to us via the booking engine on our website or by phone.
How we use your information
We use your personal information to:
- Respond to your requests.
- Process your transactions.
- Serve you better.
- Improve our products and services.
- Provide you with relevant offers.
- Fulfill our legal obligations.
Café Krieghoff collects your information primarily to identify you, to communicate with you when necessary and to carry out the reservation and payment process. Secondly, your personal information also allows us to conduct market research to better meet the needs of our customers, to improve the overall experience of our establishment and the efficiency of our website in order to provide the best service.
At the time of booking, you have the option of “allowing” or “refusing” us to add your email address to our newsletter database. If you agree, we will use your e-mail address to send you relevant offers via our newsletter. At any time, you can opt-out of receiving future mailings by contacting us directly by phone, e-mail or by clicking on the “unsubscribe” button at the bottom of the newsletter.
Finally, we may use your information to fulfill our legal obligations in the event of an emergency or as required by law.
We assure you that under no circumstances do we sell your personal information to third parties, nor do we use or disclose your personal information for purposes other than those for which it was collected.
Access to information
By law, you have the right to access, update or delete your personal information in our files. To do so, please contact us by e-mail at info@cafekrieghoff.qc.ca.
Please note that some information may be stored in back-up systems or log files due to technical, financial, or legal constraints, which may prevent the complete deletion of your personal information upon request.
Protection of information and confidentiality
To prevent theft, unauthorized access, loss, disclosure, modification or use of your personal information, Café Krieghoff has implemented rigorous physical, electronic, administrative and operational safeguards in accordance with industry standards and practices.
Electronic data is protected by technological means such as firewalls, access controls and encryption. Café Krieghoff is also PCI compliant.
Our staff is trained in the importance of protecting our customers’ personal information, and access to personal information is limited to those employees who need it to perform their duties.
Unfortunately, we cannot guarantee that our safeguards are infallible or that online communications are always secure. In the event of a privacy incident, we act quickly to mitigate the risks and inform you when there is a real risk of serious harm.
To comply with the law, Café Krieghoff has also set up a register of privacy incidents, which must be communicated to the Commission on request.
Retention of information
We keep your personal information only as long as it remains necessary and legal for the purposes for which it was collected or used.
Your personal information will be deleted within 15 days or when you contact us to request that it be deleted from our records.
Cookies, pixels, beacons, and social media widgets
Our Web site uses cookies (small text files that this site sends to your computer and stores on your hard drive) to collect information about its visitors and subsequently customize Web browsing and online advertising to their preferences.
Cookies can be either permanent or temporary. Permanent cookies retain preferences for future sessions and remain valid until a set expiry date. Temporary cookies expire at the end of the session when the browser is closed.
As soon as you arrive on our website, a window will inform you of the use of cookies, and you can choose to activate, restrict, or block their use.
We use Google Analytics to better understand how visitors use our website and for interest-based advertising associated with your Google Account and the devices you use. Site usage information from this cookie is transmitted to and stored by Google. You can unsubscribe from Google Analytics via this link: https://tools.google.com/dlpage/gaoptout?hl=fr
We may also use third-party ad servers, beacons, or web beacons to count the number of visitors to our website. This data is collected in aggregate form and may be used to improve our marketing programs.
Third-party reservations and reservation changes
If a third party attempts to make a booking on your behalf – whether a family member, friend, or colleague – that third party must provide the same personal information that you would normally provide when making the booking. Unless otherwise stated, we consider that this third party has obtained your consent and authorization to provide us with your personal information and to make the reservation (and associated changes) on your behalf, in accordance with our privacy policy. Personal information provided by this third party is subject to our privacy policy and practices. If a third party has your name, telephone number, address and reservation number and attempts to make changes to your reservation, we will provide them with the requested information and allow them to make the changes, as we consider that you have given them permission to do so.
Privacy Officer
Our Privacy Officer is responsible for overseeing what we do with your information and monitoring compliance with this policy and privacy laws. If you have any concerns or other questions about how we handle our customers’ personal information, or if you would like to make a formal request for access or amendment, please contact Café Krieghoff’s Privacy Officer:
Kathy Rioux
Café Krieghoff Privacy Officer
info@cafekrieghoff.qc.ca
1089 avenue Cartier G1R 2S6
Phone number: 1 418 522-3711
Please note that we will take reasonable steps to confirm your identity before disclosing personal information through the above channels.
This policy applies to the website: WWW.cafekrieghoff.qc.ca.
Last update: 17/09/2023